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Shipping Information

Important Information

Below are average manufacturing lead times by range. Please know our lead times do not take into
account transit times (from shipping facility to your doorstep). Manufacturing lead times begin after we receive your final order confirmation via secure link, which proceeds your verbal order review with a shutter expert. 
 
Shutter Range


   Manufacturing  
Lead Times

Shipping  Shipping Costs

Natural Hardwood

11 - 13 weeks


Ground
 
12.5% of order value
(Min charge $39.99, Max charge $312.50)

Aluminum Core Faux Wood
 

11 - 13 weeks

Ground

12.5% of order value
(Min charge $39.99, Max charge $312.50)

Express Vinyl Faux Wood 2 - 3 weeks Ground 12.5% of order value
(Min charge $39.99, Max charge $312.50)
Express Premium Hardwood 3 - 4 weeks Ground 12.5% of order value
(Min charge $39.99, Max charge $312.50)
 

How much does delivery cost?
There is a minimum charge of $39.99 and maximum charge of $312.50 (12.5% of order value). *We do not ship outside the continental USA. If you reside in Alaska or Hawaii, we can ship your order to any mainland destination, shipping arrangements from there to you are your sole responsibility. 

What happens after I place my order online?
We call on ever order within 24-48 business hours of order receipt. After verbal order review with one of our shutter experts, a final confirmation request is sent via a secure link to the email address on file. You can expect to see this email in your inbox within 24-48 business hours after your verbal review, be sure to check your spam folder. You must click on link in email, log in and review your order one last time. This last step is in place to ensure your success story. Once you click "Confirm" your order is automatically placed into production. 

What should I expect on delivery day?
For orders over 60 sq.ft, they are shipped palletized. Our chosen LTL carrier will contact you to scheduled your curbside delivery. An adult over the age of 18 must be present to sign and accept pallet(s). Carrier will drop off pallet on curbside or driveway. Please know they will not dismantle pallet or deliver indoors, this includes a garage. Customers are responsible for discarding of boxes and pallets. If you live in a multi story building, be sure to make arrangements to carry boxes into building. For any orders under 60 sq.ft, they will ship FedEx Ground with no signature requirement. 

What should I do if the packaging is damaged?
Whether order arrives palletized or FedEx ground, you still want to accept your order. However, for palletized orders you must sign for the pallet as "damaged." Once carrier has left, inspect all contents. Anything that is damaged we will need a picture and shutter name emailed to support@theshutterstore.com, with your order number (TU#####) in the subject line. Per our Terms and Conditions, any shipping damage must be reported within 5 days of delivery. If you need an extension, not a problem. Simply send us an email with your request and include number of extra days needed.