I am nervous ordering shutters online. What happens if I make a mistake when ordering?
As long as you follow our Measuring Guides
and take advantage of our one on one with our shutter experts, you can be rest assured all will go flawlessly.
What sets us apart from other shutter companies is that we call every single customer after their order is placed online. Nothing
goes into production until we have spoken with you to ensure all order details are as they need to be. We welcome customers' digital photos so if in any doubt or if you need any assistance to measure or design your perfect shutter, email us at firstname.lastname@example.org. We are happy to take a look and advise accordingly. When you have placed your order, where necessary we discuss changes needed to the order before production begins.
What is the number #1 mistake when ordering an Outside Mount?
Reading and following our Outside Mount Measuring Guides
is the key to success. Customer's will often times not include the width of their chosen frame in their final dimensions. When this happens, the shutters received will fit inside the window opening and not outside. We cannot stress enough the importance of reading and following our measuring guides. They are a quick read and will ensure your success story.
Can I visit a store to look at your products?
It is not possible to view our shutters in stores. We can however send you free of charge samples to ensure you order the right shade and can see the quality of our shutters. We keep our prices super low by avoiding the costs of expensive showrooms. By dealing directly with The Shutter Store we ensure that you receive expert advice and assistance from our fully trained staff. They are the best people to help with your questions and to offer assistance with your order.
How long will my order take?
Plantation shutters can be dispatched from our facility in approximately 2-4 weeks if you order our Express Shutters and 5-6 weeks (unless otherwise specified) for our other shutters ranges. These lead times stated are from after you confirm your order
. We call all customers who order shutters to check their order details to ensure the order is perfect when it arrives. Further details are available on our shipping information page
How much will the delivery cost me?
There is a minimum charge of $39.99 and maximum charge of $312.50 (12.5% of order value). *We do not ship outside the continental USA. If you reside in Alaska or Hawaii, we can ship your order to any mainland destination, shipping arrangements from there to you are your sole responsibility.
Where are the plantation shutters made?
We manufacture our shutters in the USA and China. We use top quality materials, invest directly in the best manufacturing machinery and ensure that the staff are well looked after.
Why don’t you make all your window shutters in the US instead of China?
We want to give you options. Our Affordable, Classic, Premium and Designer ranges are made in China while our American Polyvinyl and American Hardwood Shutters are made in California. Our costs are lower in China but the quality is the same. Our US product is a top quality shutter but the higher manufacturing costs mean this is more expensive to buy. China has a lower cost of living than the US and we can therefore make our shutters at a competitive price, enabling us to offer our customers the good value pricing that we do.
What happens if my shutters are wrong, don’t fit or arrive damaged?
We do everything in our power to ensure that the shutters you receive will arrive in perfect condition and that you will have a hassle free installation. In the event of transit damage we will work with you on a replacement piece which can be either full shutter replacement for that line item or parts replacement. For example for a damaged slat, we will remake and ship a brand new slat with installation instructions. If there is a quality issue from manufacturing, we are delighted to offer a “no quibble” free replacement. Remember we provide comprehensive measuring guides and videos on our site and we call you to check the order detail is 100% correct before we begin. Unfortunately there is always the possibility that you (the customer) will read the measure tape incorrectly, and on this occasion you must take the responsibility. Thankfully this is rare and as always we are happy to work with you to find a possible solution or assist with a remake order. View our measuring guides
What arrives with my order?
Everything you need will be supplied with your order. Shutters are supplied with a custom built frame (Unless not requested by you) and all the hardware. Check out our installation guides for shutters
to see how the process works. You will need no more than a spirit level, drill and good quality steel tape measure in order to measure and install our shutters. Depending upon your wall or window type, you may be required to supply your own wall fixings to suit but we do supply all screws.
What is the guarantee period?
Shutters come with a 24- 36 month guarantee, contingent upon range ordered, protecting against any manufacturing defects. Any shipping damage must be reported within 5 days of order receipt as such is not covered under guarantee period.
How can I get a price for my shutters?
To make things easy we price our shutters by the square foot. Simply enter the width and the height of your window into the quick quote tool and we will show you instantly how much our shutters cost. Prices shown in the quote do not include our delivery charges or applicable taxes. Such charges are shown at checkout.
Will I need to pay sales tax?
Yes. All US states will assess appropriate sales tax based on ship to address at time of check out. If missed, state will impose tax at order confirmation stage. As a law abiding company, we are not able to waive taxes.
Can I pay someone to fit my shutters?
The low prices we offer are possible because we carry fewer overheads than a shutter installation company offering a measure and fit service. We supply the shutters pre hinged, with all magnets and magnet plates in position & we even pre drill the holes in the frames ready for a straight forward installation. However if you really prefer not to do any of the DIY, the product will be very simple to install for a contractor or person with basic DIY skills. We recommend scheduling your installation only after you are in receipt of your shutters as independent shipping carriers that include USPS, FedEx, amongst others, are currently experiencing delays.