What makes our “shutter experts” experts?

Yasmeen 12/13/2019 4:08:07 PM Ask Yasmeen
Our “Ask Yasmeen” posts will tackle some of the most frequently asked questions about plantation shutters.

Today’s question is: What makes your “shutter experts” experts?

With your shutters being a custom-made investment in your home, we leave nothing to chance. Our shutter experts are here to guide you through every step from design to installation. So how do our representatives qualify to become shutter experts?
  • Hands-on training
  • Years of experience
  • Passion and Pride
  • Customer feedback

Hands-On Training

Before being put into the role of “shutter expert” our staff must complete a rigorous training process which includes measuring, designing shutters online, and installing shutters, along with common troubleshooting and repairs.

Even our most seasoned staff members will participate in frequent training sessions.

From square, to oval, to arched shutters – our experts have seen and installed them all!

Hands-on training allows us to put ourselves in your shoes and walk you through even the trickiest installation.

Check out the pro tips we share on social media to see our shutter experts in action tackling some of your most common questions! Follow us on Facebook or Instagram to see new tips added frequently, and follow along with our customers’ journeys. 

Years of experience

Started in our UK office, and carried over into the USA, we have a cumulative 17 years of experience in selling DIY shutters. We know how to anticipate your questions and concerns, and we have seen just about every type of window out there!

Our shutter experts train with seasoned staff members and observe them measuring and installing prior to doing it themselves. We have processed thousands of orders and know all the specs of our shutters like the back of our hand.

Send in photos of your windows for customized advice from our shutter experts!

We will mark up your photos to show the suggested layout for your shutters.

We can help you determine your recess depth or work around any obstructions in your window opening!

Passion and Pride

Ensuring that your shutters will be just as you envisioned, and be a perfect fit, is as important to us as it is to you. The passion we have for our product makes us the best place to buy plantation shutters.
Knowing we offer only quality materials and work with the best manufacturing teams, gives us the confidence and pride in our product that carries into every order we process. Order free samples to see and feel the quality difference for yourself.

Customer Feedback

The most important tool in making our representatives into experts is you! Our customers’ feedback shapes the way we run our operations, and the product options that we offer.

Our success can be directly measured by the success rate of our customers. Customers that follow our measuring guides and our experts’ advice will be sure to have a successful installation.

We ask for honest feedback, and we send an invitation to 100% of our customers to review us after their order is processed. This helps us know where we are excelling. If we are missing the mark, we take action to improve!

Take a look at our Trustpilot reviews to see why customers are saying –
“Staff is knowledgeable about their products and the installation details”
“Everyone that I worked with was professional, helpful and with endless patience”
“Outstanding service by a very knowledgeable person”

We stay in touch with our customers through installation to get feedback and see the beautiful results!

Thank you, David, for sharing your before and after pictures with us!

Get Started!

We know there are many companies you could choose for your shutter needs, so of course we work hard at making ourselves the best choice! Our expertise truly sets us apart from the competition and will help you to ensure a successful installation.

Our online shutter tutorials feature our own experts walking you through measuring and installation. Check out our easy to follow PDF and video guides to learn more about how to get started. We look forward to working with you!


This post was brought to you by Yasmeen, one of The Shutter Store USA's experienced shutter consultants. Contact our team today for advice on your shutters. We're here to help!