Shipping Information
Important Information
Dispatch schedules differ depending on the product, with estimated dispatch timeframes shown on each product page.
Standard Delivery means the order will ship via ground.
Below are the estimated dispatch lead times by range.
The below lead times do not take into account transit times (from shipping facility to your doorstep). Please therefore note "Standard Delivery" dates on each product page refer to estimated dispatch timelines via ground and not delivery timelines.
Dispatch lead times from our manufacturing facilities begin after your order is confirmed.
Current lead times for all orders as of Oct 15, 2026
Shutter Range | Dispatch Lead Times | Shipping | Shipping Costs |
|---|---|---|---|
American Vinyl | 1 - 2 weeks | Ground | Free Shipping |
American Wood Core | 1 - 2 weeks | Ground | Free Shipping |
American Wood | 2 - 3 weeks | Ground | Free Shipping |
Eco Wood | 3 - 4 weeks | Ground | Free Shipping |
Delivery in time for Christmas
If you ordered our discontinued Luxe Wood & Luxe Polyvinyl ranges - While we can't guarantee delivery before Christmas, if you ordered before 10am on the 21st of September we expect to deliver your order before Christmas. Orders placed after this time are more likely to be delivered in the New Year.
How much does delivery cost?
Shipping is free on all orders. We do not ship outside the continental USA. If you reside in Alaska or Hawaii, we can ship your order to any mainland destination; shipping arrangements from there to you are your sole responsibility.
What happens after I place my order online?
It depends on whether you opted in to a free Design Review or not.
If you opted into a free Design Review at checkout:
A member of our team will check your order before it goes into production. Your order will be held until it has been reviewed. Our team reviews orders during working hours only, so orders placed outside these times will be checked at the next working opportunity. Once confirmed either way, we'll keep you updated by email when your shutters move into production and again once they're on their way.
If you didn't opt into a free Design Review at checkout:
Your order will continue on to production with no delay.
Delivery After Dispatch
Once your order has arrived with us, it will be collected by our delivery partner. Typical delivery times can vary as noted below:
Area | Day Range | |
|---|---|---|
California | Origin State | 1 Day |
Southwest & Mountain West | CA, NV, UT, ID, AZ, NM | 2 Days |
Pacific Northwest, Northern Rockies & South Central | WA, OR, MT, WY, CO, TX, NE, KS, OK, MO, AR, LW, MS | 3 Days |
Upper Midwest, Southeast & Mid-Atlantic | ND, SD, MN, WI, IA, IL, MI, IN, KY, TN, AL, GA, FL, SC, NC, VA, WV, PA, MD | 4 Days |
Northeast & New England | NY, NJ, CT, RI, MA, VT, NH, ME, DE | 5 Days |
What to Expect on Delivery Day
Please ensure someone is available to receive all items upon delivery.
Please note you may receive a call from the carrier to schedule a curbside delivery as a signature may be required.
Deliveries are made to the outside of your property only
Delivered may arrive on a pallet, wrapped with shrink wrap.
Boxes may weight over 10kg and vary in size
You will be notified of the total number of boxes
Check all boxes upon arrival to ensure your order is correct
What happens if I miss my delivery?
We know how important it is to receive your order safely, and we take great care to ensure your items arrive securely and in perfect condition.
If we miss you on the first attempt, our courier will leave a missed delivery note and be in touch to arrange a suitable delivery time. This can be repeated on two further occasions if needed.
To help us make sure your order reaches you safely and without unnecessary delay, we kindly ask that someone is available to receive the delivery at the agreed time.
As some deliveries require a signature, we're not always able to leave your order in a safe place if no one is available. Having someone there to receive it helps us ensure your items are delivered securely and gives you peace of mind that they have arrived safely.
If you need any assistance with your delivery, our team is always happy to help, please get in touch via [email protected]
Damaged Packaging
When your shutters arrive, please unpack and check them over within 7 days. Do not worry if the outer packaging is damaged, your shutters are wrapped in several protective layers, so it is unlikely the item inside will be affected.
If you do find any damage, please email [email protected] with the name of the item affected, the part affected and a photograph showing the issue.
Our customer experience team will be on hand to arrange replacements if required. You can find our full terms and conditions here.
Order Delays
Occasionally, factors beyond our control may cause delays. We’ll work to dispatch and deliver your order as quickly as possible.
As our advertised dispatch times are estimates, we’re unable to offer discounts for delays.
Need any help? Our friendly team is always happy to assist. Simply contact us for more information.