Shipping Information
Important Information
Dispatch schedules differ depending on the product, with estimated timeframes shown on each product page.
Below are estimated dispatch lead times by range.
The below lead times do not take into account transit times (from shipping facility to your doorstep). Please therefore note "Standard Delivery" dates on each product page refer to estimated dispatch timelines and not delivery timelines.
Dispatch lead times from our manufacturing facilities begin after your order is confirmed.
Current lead times for all orders as of July 15, 2026
Shutter Range | Dispatch Lead Times | Shipping | Shipping Costs |
|---|---|---|---|
Luxe Wood | 10 - 12 weeks | Ground | Free Shipping |
Luxe Polyvinyl | 10 - 12 weeks | Ground | Free Shipping |
American Vinyl | 1 - 2 weeks | Ground | Free Shipping |
American Wood Core | 1 - 2 weeks | Ground | Free Shipping |
American Wood | 2 - 3 weeks | Ground | Free Shipping |
Eco Wood | 3 - 4 weeks | Ground | Free Shipping |
How much does delivery cost?
Shipping is free on all orders. We do not ship outside the continental USA. If you reside in Alaska or Hawaii, we can ship your order to any mainland destination; shipping arrangements from there to you are your sole responsibility.
What happens after I place my order online?
It depends on whether you opted in to a free Design Review or not.
If you opted into a free Design Review at checkout:
A member of our team will check your order before it goes into production. Your order will be held until it has been reviewed. Our team reviews orders during working hours only, so orders placed outside these times will be checked at the next working opportunity. Once confirmed either way, we'll keep you updated by email when your shutters move into production and again once they're on their way.
If you didn't opt into a free Design Review at checkout:
Your order will continue on to production with no delay.
Delivery After Dispatch
Once your order has been manufactured to the timelines above, it will be collected by our delivery partner.
Damaged Packaging
When your shutters arrive, please unpack and check them over within 7 days. Do not worry if the outer packaging is damaged, your shutters are wrapped in several protective layers, so it is unlikely the item inside will be affected.
If you do find any damage, please email [email protected] with the name of the item affected, the part affected and a photograph showing the issue.
Our customer experience team will be on hand to arrange replacements if required. You can find our full terms and conditions here.
Order Delays
Occasionally, factors beyond our control may cause delays. We’ll work to dispatch and deliver your order as quickly as possible.
As our advertised dispatch times are estimates, we’re unable to offer discounts for delays.
Need any help? Our friendly team is always happy to assist. Simply contact us for more information.