This is a section taken from our terms and conditions. Please read full terms before ordering with us.
3. Order Cancellation by You (custom made Goods)
3.1 Due to the fact that all Goods are custom manufactured to Your requirements and specification and are deemed non resaleable. We cannot cancel any orders once the order has been accepted by Us as per clause 1.1.
3.2 Cancellations will be accepted prior to Your order confirmation e-mail being sent.
4. Order Cancellation by You (non custom made Goods)
4.1 Cancellations will be accepted prior to Your order confirmation e-mail being sent.
5. Order Cancellation by Us
5.1 In certain situations it may be necessary for Us to cancel Your order. This may be due to a production issue with Our manufacturing plant, or other circumstances outside of Our control. In the event of this occurring We will notify you via e-mail and re-credit any money debited at order placement.
5.2 We will not be liable for any compensation payment in the event of order cancellation by Us.