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FAQs

I am nervous ordering shutters online. What happens if I make a mistake when ordering?
As long as you follow our Mesuring Guides and take advantage of our one on one with our shutter experts, you can be rest assured all will go flawlessly. 

What sets us apart from other shutter companies is that we call every single customer after their order is placed online. Nothing goes into production until we have spoken with you to ensure all order details are as need to be. We welcome customer’s digital photos so if in any doubt or if you need any assistance to measure or design your perfect shutter, email us at support@theshutterstore.com. We are happy to take a look and advise accordingly. When you have placed your order, where necessary we discuss changes needed to the order before production begins.

Can I visit a store to look at your products?
It is not possible to view our shutters in stores. We can however send you free of charge samples to ensure you order the right shade and can see the quality of our shutters. We keep our prices super low by avoiding the costs of expensive showrooms. By dealing directly with The Shutter Store we ensure that you receive expert advice and assistance from our fully trained staff. They are the best people to help with your questions and to offer assistance with your order.

How long will my order take?
Plantation shutters arrive in approximately 3 weeks if you order our Express Shutters and 7-8 weeks for our other shutters ranges. These lead times stated are from after you confirm your order. We call all customers who order shutters to check their order details to ensure the order is perfect when it arrives. Further details are available on our shipping information page.

How much will the delivery cost me?
We strive to keep costs as low as possible, working closely with quality, reliable shipping partners. Shipping is charged at 10% of the order value, with a minimum cost of $30 up to a maximum cost of $99. We actually pay more to the carriers than we charge you to ship your shutters to you and the payment you make is a contribution to the shipping cost.

Where are the plantation shutters made?
We manufacture our shutters in the USA, Canada and China. We use top quality materials, invest directly in the best manufacturing machinery and ensure that the staff are well looked after.

Why don’t you make all your window shutters in the US instead of China?
We want to give you options. Our Affordable, Classic, Premium and Designer ranges are made in China while our American Polyvinyl and American Hardwood Shutters are made in California. Our costs are lower in China but the quality is fantastic. Our US product is a top quality shutter but the higher manufacturing costs mean this is more expensive to buy. China has a lower cost of living than the US and we can therefore make our shutters at a competitive price, enabling us to offer our customers the good value pricing that we do.

What happens if my shutters are wrong, don’t fit or arrive damaged?
We do everything in our power to ensure that the shutters you receive will arrive in perfect condition and that you will have a hassle free installation. In the event of transit damage or if there is a quality issue from manufacturing, we are delighted to offer a “no quibble” free replacement. Remember we provide comprehensive measuring guides and videos on our site and we call you to check the order detail is 100% correct before we begin. Unfortunately there is always the possibility that you (the customer) will read the measure tape incorrectly, and on this occasion you must take the responsibility. Thankfully this is rare and as always we are happy to work with you to find a possible solution or assist with a remake order. View our measuring guides.

What arrives with my order?
Everything you need will be supplied with your order. Shutters are supplied with a custom built frame (Unless not requested by you) and all the hardware. Check out our installation guides for shutters to see how the process works. You will need no more than a spirit level, drill and good quality steel measure tape in order to measure and install our shutters. Depending upon your wall or window type, you may require to supply your own wall fixings to suit but we do supply all screws.

What is the guarantee period?
Shutters come with a 36 months guarantee.

How can I get a price for my shutters?
To make things easy we price our shutters by the square foot. Simply enter the width and the height of your window into the quick quote tool and we will show you instantly how much our shutters and blinds cost. Nothing extra for tier on tier panels or hidden rod design, in fact, no hidden charges. Prices shown in the quote do not include our delivery charges but it does include all applicable taxes (sales tax is charged in Nevada only). Shipping charges are shown at checkout.

Can I pay someone to fit my shutters?
The low prices we offer are possible because we carry fewer overheads than a shutter installation company offering a measure and fit service. We supply the shutters prehinged, with all magnets and magnet plates in position & we even pre drill the holes in the frames ready for a straight forward installation. However if you really prefer not to do any of the DIY, the product will be very simple to install for a Contractor or person with basic DIY skills.