Sale of Shutters Terms and Conditions

Contracts are made and accepted subject to these Conditions of Sale and the Website Terms and Conditions of Use incorporating the General Conditions of Sale.

In the following terms and conditions:

“Goods” refers to the plantation shutters or blinds as supplied by The Shutter Store Inc:

“Our” refers to “We” or “Us”;

"We and Us" means The Shutter Store Inc either alone or together with you, as the context requires;

"Working day" means every day of the year except weekends, and US statutory and public holidays;
"You" means the person ordering goods and/or using this website subject to these terms and conditions.

1. Our Contract
1.1 This website constitutes an online shopping facility for You to purchase wood plantation shutters at retail price for the purpose of self installation. A contract between You and Us shall be deemed legally binding upon acceptance of Your order. Acceptance of Your order will be confirmed by an e-mail which will be sent to You upon receipt of Your order.

2. Price
2.1 The price as detailed on the order summary section will be the price payable for the Goods. This price includes all applicable Federal and State taxes. A separate delivery charge may be required in addition to the charge due for your shutters. Should changes be made to the order, after order placement, additional charges may apply.

2.2 Upon acceptance of Your order as per section 1.1, We shall debit the price of the Goods from Your chosen method of payment.

3. Order Cancellation by You
3.1 Due to the fact that all Goods are custom manufactured to Your requirements and specification and are deemed non resaleable, We cannot cancel any orders at your request once the order has been accepted by Us as per clause 1.1 and confirmed as being sent to manufacture following our telephone call or email to you confirming the details of your order.

3.2 Orders placed by You which you decide to cancel during Our call or email to You to confirm the details of the order You placed, which you subsequently request to cancel, will be subject to an admin cancellation charge of $50.00.

4. Order Cancellation by Us
4.1 In certain situations it may be necessary for Us to cancel Your order. This may be due to a production issue with Our manufacturing plant, or other circumstances outside of Our control. In the event of this occurring We will notify you via e-mail and re-credit all money debited at order placement.

4.2 We will not make any compensation payment in the event of order cancellation by Us.

4.3 We will have no liability whatsoever to You for any damage or consequential loss caused by Us cancelling Your order in accordance with clause 4.1 above.

5. Product Description
5.1 We have taken all reasonable measures to ensure that the information as displayed on this website is accurate, correct and true. If You are in any doubt about the information as communicated by Us, please contact Our support team prior to order placement. Specific questions related to the product or the hardware must be raised by You before order production.

5.2 As with all wooden products, natural shading differences may occur between the colors as displayed and that seen in the finished Goods as purchased by You. We cannot guarantee that the appearance and/or colors of products shown on this site exactly reproduce the appearance and/or colors of the physical products themselves. Natural products may show some color variations. We cannot accept any returns or authorize any refunds due to Your disappointment resulting from natural shading variations where there is no fault with the Goods.

5.3 Color variations do occur between monitors. As You are viewing the product online, we therefore recommend that You request a sample louver from our website before you place your order as We cannot be held liable for any loss due to variations between colors as perceived when viewed online and the color of the finished product when perceived in person and we cannot accept any returns or authorize any refunds in connection with such differences.

5.4 All goods should be fully inspected by You prior to installation. You must check that the goods are in accordance with Your purchase order both for measurements and design prior to installation. Your ability to exercise any remedies or rights which You may have as a consumer could be diminished by any failure to properly inspect the goods prior to installation and You may be in breach of Your duty to mitigate any losses You suffer if You install a product when the prior inspection of it would have shown that it does not meet Your order requirements.

6. Product Measurements
6.1 We have taken all reasonable measures to ensure that the website provides as much information as possible to assist You in achieving correct measurement of Your window for Your window dressings. Please refer to the website for illustrations regarding measurements. Please note that if You are in any doubt about the measurements taken, please contact Our support team prior to order placement.

6.2 If the measurements You supply to us vary from Your actual requirements we cannot accept any liability for any consequential losses either direct or indirect and cannot accept return of the Goods or issue a refund in respect of the Goods, provided that the Goods have been manufactured in accordance with the measurements You supplied to us.

6.3 The design image generated by Our site (when You submit your dimensions) is for illustration purposes only. The image may not be an exact representation of the number of slats or size of rail you will receive in your actual order. If you require exact confirmation of these design details prior to production please contact Our support team before submitting your order.

6.4 On receipt of your order Our staff will call You to confirm You have understood Our measuring guides.

1. For all Inside Mounted Shutter orders we advise You that a standard deduction of 1/8” from Your submitted width and drop dimension is made, this is for ease of installation. (You are given the choice not to have these deductions made).
2. For all Outside Mounted Shutter orders, the sizes You convey to us should include the frame, as all shutter panels are mounted within a frame.

6.5 Manufacturing tolerance levels of overall panel and frame specifications are plus or minus 1/8” and the product will not be considered defective if falling within the size range. Warp on any component part, vertical or horizontal, shall not exceed 1/8” per 1ft.

6.6 Horizontal middle rail location: This location may be off by half a louvre.

• For 1 7/8” louvre can be off by +/- ¾”.
• For 2 ½” louvre can be off by +/- 1”.
• For 3 ½” louvre can be off by +/- 1 ½”
• For 4 ½” louvre can be off by +/- 2”.

7. Delivering Your Goods.
7.1 We will dispatch Your order as soon as the Goods are ready. While We quote a lead time of 4-6 weeks for delivery of Your Goods, these are estimates only and not contractual terms. While We make every effort to ensure that delivery times are met We cannot accept responsibility for any damage or consequential loss arising out of any delay.

7.2 On delivery of the Goods please check that the delivery boxes are in good condition. You must sign the courier’s delivery note and if damage has occurred ensure this is noted on accepting the goods.

7.3 Ownership & title of the goods will pass to You upon delivery.

8. Liability
8.1 As the product is installed by You or a third party, We cannot accept any responsibility for damage made to the product at installation. You are provided with full instructions however if You do not understand any part of the procedure please contact Our support team for help before You attempt to install.

8.2 If You choose to pay a third party for the purpose of installing the goods and problems arise during installation We will not accept any liability for the work carried out by such third parties.

8.3 We give no warranty as to the fitness of the product supplied for any purpose other than that of an internal window dressing. Other installation and uses are at Your own risk, are not advised and are not what the Goods are intended for.

9. Defective Goods
9.1 All Goods as supplied by The Shutter Store Inc are covered by a 24 month guarantee against defects in craftsmanship or materials. This 24 month period begins when the Goods are delivered to You. If Your Goods arrive damaged or there is a defect in manufacturing, You must report this to Us as soon as reasonably practicable and in any event within 14 days. Following notice from You of the problem, we will advise You on how the matter will be resolved. You must also ensure that the condition of the goods is not altered so that they can be properly inspected by Us if necessary and You should not attempt to install the Goods (see term 5.4 above). 

9.2 Return of defective Goods will only be accepted with prior notification. In the first instance, You must contact Our support team via e-mail or telephone to explain the nature of the problem. In the event that the Goods are defective We will arrange for collection of the Goods via courier at Our expense. If the Goods are deemed defective due to misuse by You or are not suitable due to incorrect measuring or ordering (see term 6.3 above) then all related costs of shipping will be passed on to You.

9.3 If the Goods are deemed defective We will offer You replacement of the Goods or a desired alternative of equivalent value or offer You a full refund at our discretion.
9.4 Goods that have been used in unsuitable conditions (excessively humid or hot environments) or having been subjected to irregular use may not be deemed acceptable for return as detailed in clauses 9.1- 9.3.
10. Payment Security
10.1  All payments made through this website are processed securely. Please see our Security policy for further details.

11. Governing Law
11.1 This contract is subject to Nevada State Law and the exclusive jurisdiction of the Nevada courts.

11.2 If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in full force and effect.

12. If You the customer decide to use the cut out templates to assist with measuring please note the following
It is the responsibility of You to ensure You follow Our guidelines in printing the templates correct to scale. This can be done by selecting PAGE SCALING set to NONE when printing from Our measure guide. This ensures that the frame profile templates are printed to the actual frame size. We cannot accept liability for any discrepancies in the shutters or failure to conform to desired measurements which are due to incorrect printing of the templates in contravention of the guidance in this clause. 

We reserve the right to change these Terms and Conditions without prior notice.
These terms and conditions are in addition to and do not affect your statutory rights.

Our details

The Shutter Store Inc
7540 Dean Martin Drive
Suite 505
Las Vegas
NV, 89139

To contact us by telephone, please ring 888 753 8290. Lines are open 09:00 – 18:00 weekdays, 10:00 – 16:00 Saturday 
The Shutter Store Inc 2009